How did one individual suggest assisting a patient who is not proficient in English?

Utilizing a language line for interpretation is an effective method to assist patients who are not proficient in English. This approach ensures clear communication and comprehension of medical information, instructions, and consent processes. Language lines often provide professional interpreters who are trained in medical terminology and nuances, which is crucial for maintaining the accuracy and quality of care. This resource allows for real-time translation, reducing the risks associated with misunderstandings that could lead to errors in treatment.

Other strategies, such as using a bilingual staff member, can also be beneficial but may not always be available or equipped with the clinical knowledge necessary for medical discussions. Translating information personally may pose risks if the translator is not fluent or familiar with medical terminology, potentially leading to inaccuracies. Avoiding communication altogether would compromise patient safety and care, making it an unacceptable option.